Sales Operations Specialist (Factoring Operations)

Job Summary:
Our ideal candidate is goal-oriented and has a deep knowledge of customer service best practices. If you have exceptional organizational skills and draw energy from being part of a team, we would like to meet you. Ultimately, you should be able to contribute to high quality customer service and achieve sales targets.
Responsibilities:
- Responsible for managing documentations for any new transaction with clients.
- Collection of documentation from clients
- Triggering and reviewing new contracts for any new transaction with clients
- Contact clients to obtain missing information or answer queries.
- Maintain and update sales and customer records.
- Develop monthly sales reports.
- Communicate important feedback from customers internally (relevant Dep).
- Stay up-to-date with new products and features.
- Supporting the sales department with other administrative tasks, if requested.
Qualifications:
- Bachelor's degree in business administration or similar preferred.
- 3 years’ experience with Proven work experience as a Sales administrator or Sales support agent.
- Exceptional interpersonal and customer service skills.
- Hands on experience with CRM software and MS Office (MS Excel & Word).
- Understanding of sales performance metrics (sales reports, sales records).
- Advanced knowledge of administrative recordkeeping.
- Excellent organizational and multitasking skills.
- A team player with high level of dedication.
- Ability to work under strict deadlines.

KPIs:

- Number of contracts completed perfectly.

- Number of completed clients’ files.

- Develop sales reports on time.